We are always working on keeping Drop as up to date as possible. However, we aren’t perfect all the time so discrepancies may occur, we apologise for any information which may be missing or not totally accurate. If you have any questions, or have seen anything that might not be correct, please let us know.
We try to keep all products as accurate as possible, however wines, coffees and beers produced in small quantities run out quickly and details change often, so our images may not always be update to date, so please keep an eye out on the written details of products, not just images.
If we have sold out of a particular wine that has been ordered on-line, we will do our best to re-stock the wine and fulfil the order as soon as possible or suggest a good alternative. This will be done in person, so please make your contact details up to date.
Our standard mainland UK delivery rate is £4.95 for any number of products.
We offer a reduced delivery on small items such as coffee or accessories which will be displayed at checkout.
We offer free delivery on orders over £100.
Other UK addresses including the Scottish Highlands, Islands, Channel Islands and Northern Ireland have higher delivery charges and these depend on the postcode.
To calculate the delivery charge for non-mainland UK addresses, please enter your postcode into the billing/shipping address field.
If you are in our Local area, there is an option to have a zero emission drop off. This can be selected at the checkout, this is limited to NE1, NE2, NE3, NE4, NE5, NE6, NE12 and NE28 postcodes.
We also offer a click and collect service for NE and SR postcodes from Local NCL, 18 Acorn Road, Jesmond, NE2 2DJ.
Our delivery will normally take place within 5 working days of your order; however, we aim to deliver within 48 hours. If you have not received your delivery within 5 working days of your order being taken, please contact firstname.lastname@example.org or call 0191 816 3682. You will receive tracking info when your order has been dispatched.
If nobody is in to receive the delivery and sign for it and you would like us to leave it in a safe place or with a neighbour, you do so at your own risk. Please complete the comments section during checkout, giving precise details of where the products are to be left.
Please note, we can only deliver to UK addresses with a postcode. We are not able to delivery to P.O. Boxes or BFPO addresses.
Cancellations & Returns
We personally test (taste) all our products ourselves to make sure they are of the highest quality however we do understand that sometimes things need to be returned. With this in mind if you are dissatisfied with the purchase you have made or the service you have received, please contact us immediately on 0191 816 3682.
In the unlikely event that your items are damaged on arrival or if the wrong item has been delivered to you, please contact us and we will arrange for collection and exchange or reimbursement. We will reimburse you within 14 days from the date you notify us, once the wines have been collected by our carrier, returned to us and inspected.
Unfortunately from time to time wines and beers may arrive out of condition, usually due to defective closures or any number of possible naturally occurring faults. If you find a bottle where you believe this is the case please contact customer services immediately on 0191 816 3682.
You may wish to cancel your order for whatever reason after it arrives. In which case you may do so within 7 working days from receiving the items, provided the items are unopened, intact and in their original packaging (which must still be in its original condition). Once the goods are collected and inspected, we will reimburse you for the cost of the items minus a surcharge of your postage fee (from mainland UK addresses, none mainland addresses will incur higher rate surcharges). If you fail to make the goods available for collection within 14 days of cancellation, you will be deemed to have accepted the goods.
Drop by LOCAL is committed to keeping your personal data safe and ensuring the security of any personal data we may process.
We are committed to complying with the GDPR directive that came into force on 25th May 2018 that gives greater protection for your personal data.
Explains the personal information we hold about you
Our legal bases for processing your personal data
What we do with your personal information
Who your personal data may be shared with
Your rights under the data protection regulations
What is Personal Data & How is it Collected?
Personal data includes any information that directly or indirectly identifies an individual.
We may collect certain personal data such as name, address, email, telephone number, and IP address, and other information gained during interactions or correspondence with you.
Our Legal Basis For Processing Your Personal Data
We will only process your data where we have a legal basis for doing so.
Contractual Necessity. In order to fulfil our obligations to you. For example, we will need to process your personal data in order to process any purchases you make. We will need to share some of this data with our payment processors and the delivery companies that we use.
Legitimate Interest. We may use your data for our legitimate business interest in order to provide you with the best customer service, to provide a service that is tailored to your needs, and to improve the quality of information on our website and in our shop. For example, we may rely on our legitimate interest to process your personal data for the following purposes:
Marketing related to previous purchases you have made with us.
Customer service communications as part of the purchase process.
To obtain feedback from you about our customer service and products.
To enhance, modify, personalise or otherwise improve our services and communications for your benefit
Who We Share Your Personal Data With?
We may share your data with approved third-party providers that have data protection measures in place that align with the requirements of the data protection regulation. For example:
Our newsletter provider with your consent.
Professional companies and other persons providing services to us including legal advisers, professional advisers, tax and accountancy advisers, IT services, and printing services
We do not share data outside of the EU and we do not sell your personal data or other information to any third party.
Your Rights in Respect of Your Data Are:
Access rights. You can request a copy of the personal information we hold about you.
Right to request rectification. We take reasonable steps to keep your information accurate, but you can also ask us to change any information we hold about you to keep it accurate, complete and current.
Right to request erasure (‘to be forgotten’). You have the right to ask us to delete the personal information we hold on you.
Right to raise an objection to our processing. Where our processing of your information is performed on the basis of ‘legitimate business interest’, then you can request we stop.
Right to complain to a supervisory authority. If you are dissatisfied with our use or management of your personal information, you have the right to complain to an EU Data Protection Supervisory Authority. In the UK, the relevant Data Protection Supervisory Authority is the Information Commissioners Office (ICO) and you can contact them via their website: www.ico.org.uk
Our Retention Policy
Review of This Policy
We may make changes to this policy from time to time and will post such updates on our website.
Who Are We & How to Contact Us?
Drop by LOCAL Ltd, Unit 15 Mandale Park, Wallsend Road, North Shields, NE29 7FN
Registered Address: Unit 15 Mandale Park, Wallsend Road, North Shields, NE29 7FN
Phone: 0191 816 3682
Company Number 13838123 Registered at Companies House, Cardiff, Wales.
In common with most websites, dropbylocal.com uses ‘cookies’. Cookies are small snippets of text that are stored on your computer. When you request a page from our website, the cookies are sent to our web server, and when we send a page back to you our server may add to or change these cookies. Without cookies, we would not be able to know that you are the same person from page to page. We do not store anything that could identify you personally in cookies; instead we store codes and references which can only be connected to your personal details by our own systems.
For more information about cookies and other technical info regarding our website, please contact us via email at email@example.com